Contact information
Contact Us
We are here to help. Whether you have a question about your order, your scar care routine, or anything else, please get in touch and a member of our team will be happy to help.
For all enquiries, please contact us at hello@veliccio.com.
We aim to respond to all messages within one working day, Monday to Friday. Messages received over the weekend or on UK public holidays will be answered the next working day.
Before You Get in Touch
You may find a quick answer to your question on our FAQ page. We cover common questions about using Veliccio, orders, shipping, and returns there.
Our Promise
Every email is read by a real member of our team. We take the time to respond personally because we know recovery is a personal experience, and we want you to feel supported throughout.